Customer Outcomes
What good looks like.
Six scenarios.
Every scenario maps to a real PWS line or operational pattern. The outcomes are what the ecosystem produces by design — not fabricated logos or quotes we can't cash. Real customer references replace these as deployments mature.
LOGCAP VI CDRL acceleration
LOGCAP VI subcontractor closing a monthly PWS report
Operational Problem
Eight contract data requirements due each month. Each one assembled by hand from operational records that live in three different systems. Submission cycle stretching to days; missed cycles costing margin and reputation.
What the Ecosystem Does
FORGE generates CDRL templates from live operational data on a scheduled cycle. FORCE attaches the corresponding evidence chain. The CDRL becomes its own audit artifact — same record satisfies the COR and a future assessor.
Outcome
Submission cycle compressed from days to same-day.
SOF EMCON custody gap closure
SOF team's Class V inventory across a multi-day EMCON window
Operational Problem
EMCON requirements take the network down for days at a time. Hand receipts pile up. Some don't make it back. The annual inventory finds rounds unaccounted for; the unit absorbs the cost; the IG asks questions.
What the Ecosystem Does
Trace tags operate in dark mode through EMCON, logging custody events locally. On reconnect, EMCON events sync first. The custody chain reconstructs automatically.
Outcome
Zero unaccounted rounds across the dark window. Chain intact on reconnect.
CMMC L2 evidence sprint
DIB subcontractor preparing for a C3PAO assessment
Operational Problem
CMMC L2 assessment scheduled in 90 days. Evidence collection has not started. The competing approach — scramble for six months, hope the C3PAO accepts what you produce — is the default and it costs months of distraction.
What the Ecosystem Does
FORCE turns on continuous evidence collection across the customer's cloud and productivity stacks. OSCAL artifacts emit automatically. Crosswalks across CMMC L2, FedRAMP, SOC 2, and ISO 27001 generate from one canonical control set.
Outcome
Evidence package machine-readable and assessor-ready in weeks instead of months.
Predictive maintenance OR-rate lift
LOGCAP sustainment chief responsible for a fleet's mission-capable rate
Operational Problem
PMs are scheduled by calendar, failures are discovered after the fact, and the OR rate trends below the contract floor.
What the Ecosystem Does
FORGE trains predictive maintenance models on the fleet's own telemetry. Models write work orders before failure, not after. The OR rate becomes a forward-looking number, not a backward-looking one.
Outcome
Single-digit point improvement in mission-capable rate (illustrative range from public DoD studies; customer-specific numbers when references land).
Theater property book reconciliation
Property book officer running an annual reconciliation across multiple FOBs
Operational Problem
Reconciliation is a multi-week project. Inventory data, custody records, and audit evidence live in different systems and three teams produce three answers.
What the Ecosystem Does
Trace is the custody source of truth. FORGE is the operational state source of truth. Both keyed to the same UII. Reconciliation runs as one view across the ecosystem.
Outcome
Annual reconciliation runs as a query, not a project.
3PAO assessment throughput
C3PAO assessor team scoping engagements against staffing capacity
Operational Problem
Each assessment consumes weeks of manual evidence reconciliation before findings can be issued. Backlog stretches to months. New CSPs wait. The assessor team can't grow throughput without growing headcount.
What the Ecosystem Does
FORCE's assessor-side dashboard surfaces evidence in the format the team's tools already consume. Reconciliation collapses. The same assessor team takes on more engagements.
Outcome
Assessor team annual engagement count meaningfully increased.